Call Center Operator
E-Receipt Software Technology PLC · Addis Ababa · Apply by 2026-11-09
The Call Center Operator will handle outgoing and incoming calls to provide information about company services and manage customer inquiries.
Requirements
- Diploma in any field of study
- 0 to 1 year of experience
- Ability to handle high volume of calls
- Submit CV and phone number
Duties
- Make continuous phone calls to multiple customers
- Provide information about company services
- Receive and respond politely to incoming calls
- Record and report call outcomes and customer responses
- Understand and respond appropriately to customer questions
- Maintain accurate customer information
- Handle customer complaints and forward to relevant departments
- Collect customer needs and feedback
- Follow company call procedures and service guidelines
- Maintain confidentiality of customer personal information
Skills: Customer service, Communication, Data entry, Reporting, Phone etiquette, Problem solving, Information management
Apply via Telegram bot at https://t.me/Adika700