Customer Experience Specialist
Safaricom Ethiopia PLC · Addis Ababa · Apply by 2026-09-17
The Customer Experience Specialist handles complex customer inquiries and analyzes feedback trends to enhance satisfaction across digital and physical touchpoints.
Requirements
- Ability to handle complex customer queries
- Ability to analyze feedback trends
- Ability to work with technical support teams
Duties
- Address complex customer inquiries
- Analyze customer feedback trends
- Coordinate with technical support to resolve service issues
- Improve customer satisfaction across digital and physical touchpoints
Skills: Customer service, Problem solving, Data analysis, Technical support coordination, Digital communication
https://beleqet.com/vacancy/job/customer-experience-specialist/